Privacy Policy

AFRA Construction Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact forms or request quotes
• Subscribe to our newsletter
• Contact us via phone, email, or our website
• Engage our construction services

2. Types of Information

The information we collect may include:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Property details, construction requirements, project specifications
• Communication Records: Records of our communications with you
• Website Usage: Information about how you use our website

3. How We Use Your Information

We use the information we collect to:

• Provide construction services and respond to your inquiries
• Send you newsletters and updates (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and NSW building regulations
• Communicate about your projects and provide customer support

4. Information Sharing

We may share your information with:

• Service Providers: Contractors, suppliers, and consultants working on your project
• Regulatory Bodies: NSW Fair Trading, local councils, and other regulatory authorities as required
• Legal Requirements: When required by Australian law or legal process

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about our privacy practices

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Newsletter and Marketing

If you subscribe to our newsletter, we will send you updates about our services, projects, and industry news. You can unsubscribe at any time using the link provided in our emails.

9. Retention of Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, including NSW building and construction record-keeping requirements.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

• Email: admin@afraconstruction.com.au
• Phone: 0469 042 276
• Address: Guildford West, NSW 2161, Australia

12. Complaints

If you believe we have breached your privacy, you can make a complaint to us using the contact details above. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).